Customer Complaints & Grievance Support
Your trust is our highest priority. If something didn't meet your expectations with our property verification or home inspection services, tell us and we will make it right.
Direct SLA Guarantee
Acknowledged within 4 hrs
Independent Audit
Reviewed by senior lead
Complimentary Re-Check
If missed by our checklist
100% Dedicated Grievance Redressal
Every complaint is reviewed directly by our Senior Operations & Legal Oversight team. We are committed to transparency, fair resolution, and honoring our SLAs.
Submit a Grievance / Complaint
Provide the details of your issue so we can inspect and resolve it promptly.
Redressal Process & SLAs
Instant Ticket Generation
You receive a unique tracking ID and confirmation email immediately.
Lead Officer Assigned
Within 4 hours, a senior QA or Legal Ops officer takes ownership of your case.
Investigation & Audit
We cross-reference on-site photos, checklist logs, and lawyer notes.
Resolution & Corrective Action
Resolution or report addendum provided within 24-48 business hours.
Direct Grievance Contact
For high-priority issues or queries requiring immediate phone discussion:
Frequently Asked Questions
Learn more about our complaint resolution workflow and commitments.